FAQ - Frequently Asked Questions

Shipping

Q: Do you offer international shipping? A: Yes we do! we ship our Products world wide! You can find more information about our international shipping and shipping policies here.

Delivery

Q: How does the package get delivered to me? A: It depends on the size of your order. If your order do not fit your mailbox and you are not home, the package will be delivered to your closest post office.

Q: What happens if I am not home?

 A:If you are not home, the package will be delivered to your closest post office or placed in your mailbox possible.

Return

Q: What's your return and exchange policy?

A: We want you to be thrilled with your purchase. Check out our return and exchange policy here for all the details on how to proceed.

My Order

Q: I gave up the wrong address, what do I do?  
A: We process all orders continuously and therefore we can not change the information in your order after it has been placed.

Q: How do I track my order? 
A: You will receive your tracking number as soon as your order is shipped. Track your order here.

Q: Can I cancel/change my order?
A: Our warehouse works as quickly as possible to process and send out your order. It is therefore not possible to cancel or change an order after it has been placed. You can return the item if it does not appeal to you.

Q: Why did I not get a tracking number?
A: There could be two reasons for this, our system failed and the tracking number did not register with your order. Please contact us via e-mail and you will receive it manually. If this is not the case, your order has not been shipped yet. As soon as your order has been shipped you will receive an email with the tracking number.

Q: Why doesnt my shipping information update, when I try to track my package?
A: When your order is processed by us, an automatic e-mail from our system will be sent to you. There will be a tracking number in this email. It usually takes a few hours from the time your order is processed until the shipping company picks up the package. If there are no updates on the tracking number within 5 days, please contact us by email.

Q: The tracking number tells me that the package has been delivered, but I have not received my order?
A: We are responsible for your package being delivered to you, but in very special cases the shipping companies lose packages. If you think this has happened, we recommend you to contact the shipping company. If they confirm that the package has disappeared, please contact our customer service team for further proceedings.

Size

Q: What sizes do you offer?
A:
 We offer a range of sizes to cater to different body types. Our size chart is available on each product page to help you find the perfect fit. If you are unsure about the size chart or want to ask us about size, please contact us and we will do our best to help you.

Q: How do I know my size?
A:
 Our size chart provides detailed measurements to assist you in selecting the right size. If you're still unsure, feel free to reach out to our support team for personalized guidance at Witsohelp@gmail.com

Payment

Q: How can I pay?
A: With us, you can pay for your purchase with Stripe: (Visa, Mastercard, American Express, Apple Pay)

Q: Where is my receipt?

A:Your receipt will be sent to your email with your order confirmation.